Communications Articles Index
s we think about our everyday life we find most problems occur because we have failed to communicate clearly with someone. If we take a moment to think about why, in almost every case, we find that someone did not listen to what was said. This holds true in sales as well as in our personal lives. If we are to have effective communication with each person we talk with we must “Tune the world out and the person in” This action allows us to build rapport and trust much quicker with the person, to whom we are talking. The more trust between you and them, the more openly they will share information. The rapport and...
The Silent Side of Communicating
Whether negotiating the biggest deal of your career, coaching your team, or describing a project, keep your ears open. Otherwise, you may talk yourself right out of the room.
large percentage of a person's day is spent communicating with other people such as customers, employees, and managers. This communication can be in person, on the phone or in writing. Even your body communicates a message when you haven't said a word. Being able to communicate effectively is an important skill that can be learned.
Some of the basic communication skills are:
1. Use statements such as "I need ...", "I feel", or "I want" to show ownership of your message.
2. Be complete and specific with your message. Define your expectations. Don't expect others to guess or anticipate what you...
Huh? The True Art of Listening
By Marsha Petri Sue
Great salespeople are great listeners. Period. Case closed. They have developed the ability to hear their customers and clients, understand their needs, and meet those needs with products and services. How great a listener are you? Answer most given: Not good enough.
Here are four key points to help improve your listening skills:
1. Turn off your self-talk. We cannot hear what the other person is saying if we have our own thoughts getting in the way. We talk to ourselves while others are talking to us. The rate of speech in our own heads is about...
Many managers are eager to compliment but often neglect to criticize. It is so hard to tell another grown-up when they have done something incorrectly. But managers are responsible for helping others grow and need to help mentor their employees.
Here are a few guidelines to follow to help employees gain new skills:
1. Specify the behavior and criticize the behavior - never the individual.
2. Be specific in your criticism - don't generalize.
3. Say something...
Teach your employees' communication basics
Sharpen communication between you and your staff members by following these guidelines:
• Really listen; don't "wait to talk." When employees are speaking, focus on what they're saying and try to understand their complete meaning. Don't let your attention wander because you're thinking about how you'll respond.
• Be concise. Don't monopolize...
Talk It Up
It’s been well established by behavioral science that what we say – and how we say it – has a tremendous impact on thoughts and actions. Yet according to author Dr. Kenneth Christian, many of us go about our lives woefully unaware of the impact everyday use of language has on our attitudes and our fundamental beliefs about ourselves. In Your Own Worst Enemy: Breaking the Habit of Adult Underachievement (Regan Books, 2002), Christian offers six tips for taking control of your speech patterns and talking yourself into greater achievement.
1. Stop “try”-ing.
2. Cut out vagueness.
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s we think about our everyday life we find most problems occur because we have failed to communicate clearly with someone. If we take a moment to think about why, in almost every case, we find that someone did not listen to what was said. This holds true in sales as well as in our personal lives.
If we are to have effective communication with each person we talk with we must “Tune the world out and the person in” This action allows us to build rapport and trust much quicker with the person, to whom we are talking. The more trust between you and them, the more openly they will share information. The rapport and trust you have will only increase if you follow this simple action guide each time you communicate with people.
The following are 10 do’s and 10 don’ts that will improve your listening skills and overall communication.
· Be patient
· Make eye contact
· Take brief notes of key points
· Offer nonverbal and verbal...
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Communication Is An Outcome, Not An Activity
You’ve all read the survey results.
“Employees place communication problems at the top of their frustration list.”
“Effective communications between management and employees is lacking in the majority of organizations.”
There is an interesting paradox in most organizations because it is typical for the managers to feel they are quite effective communicators. In fact, one study showed that 80% of managers think they are better communicators than they really are.
In many of the corporate assessments that I have done, this has been proven time and again. The good news is that, once the situation is acknowledged, communication and understanding from both parties tends to improve.
So much has been written about how to communicate better, usually about improving the process of communicating. Do this, don’t do that. It all becomes a bit tiring, doesn’t it?
We need to do a major shift in our thinking. We must concentrate on the outcomes, not on the process itself. Let’s look at some key outcomes of communicating.
• Building trust
You may not often think of this as a desired outcome, but you should. In order for people to truly follow a leader, they must trust that leader.
Without trust in the person, whatever is being communicated may not be fully understood, accepted and supported. Trust is at the core of effective communications.
Lack of trust creates a barrier or disconnect that is difficult, and time consuming, to overcome. No matter how important or impressive a title someone holds, no matter how big their bank account, or how much authority they have, what is really important is that others thrust him or her and what is...
Word Count: 650
How to actively listen
or some reason, many people believe that the ability to speak articulately is an important prerequisite to achievement. Without downgrading the importance of good speech habits, it would do us well to upgrade the importance and quality of our listening skills. Disreali noted that “Nature has given us two ears but only one mouth.” This may be nature’s way of telling us that listening is vital to our personal growth and development. Active listening is the compliment to good questions.
Volumes have been written on the art of public speaking, how to deliver exciting speeches, and even how to exercise your vocal cords to have a pleasant voice. But little has been written or presented on “how to listen for understanding.” If we agree that empathy and understanding are important traits, then we realize too, that it is impossible to find out what someone else is thinking or feeling if we are doing all of the talking. Listening, then, becomes an “empathy” skill.
In order for you to integrate good listening habits into your personal communication style, you must know some of the “how-to’s” of listening and some of the “to listen fors.” The listening tips presented here will help you to sharpen your listening ability and your sensitivity to the feelings of others:
1. Take time to listen. There are many things in life which can be heard that are not available through written sources. Your...
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The Top 10 Ways To Have "The Edge" Without Injuring Anyone.
he Edge is a term that describes one's way of coming across or managing -- firm/expectant, but not a jerk. When you have The Edge, others respect you and respond to you; you are not ignored.
1. Make direct requests that are specific.
2. Communicate your concerns sooner than usual.
3. Ask directly what the other person is "doing" with/to you in that moment.
4. Tell others what you need them to do -- don't assume they know; don't protect them from what you want.
5. Tell others what you feel needs to change/grow -- be very, very specific and charge neutral.
6. Get the...
Word Count: 440
How to Enhance Communications within Your Company
In communication, what is true for human interaction is true for business. Listen well, express yourself and be receptive of suggestions and criticisms. Within the organization, good communication increases employee satisfaction, which is eventually translated to customer satisfaction.
Communication allows the transfer of appropriate and accurate information from top to bottom or across different organizational levels. Oftentimes, top executives are too involved in planning and developing strategies that they readily assume that their directives will be received positively by the managers and employees. This is not always the case. An important ingredient of effective communication is knowledge of what the recipients need to know and there is no better way than to listen to them. To enhance communication, approach them and listen to them. Show courtesy. This way, the message “Listen to me as I listen to you” is conveyed concretely.
Be understanding and do not judge their feedbacks immediately. Reaching the wrong conclusion can lead to strained work relationships.
Prevent this by ...
COMM113-060614-Effective Communication Skills
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Effective Communication Skills
Becoming successful in your career is deeply rooted in effective communication. Building better communication skills is often an area that can be neglected. Without clearly explaining your ideas, instructions, and objectives, it will lead to frustrations in the workplace. It is important to understand that communication is not simply comprised of the words you use, but also the way you execute non-verbal cues, tone of voice and listening skills. Research shows that our body language makes up 55% of the communication process. The tone of which you deliver your words is 38% of the communication process. That only leaves 7% of the communication process to what you say. In order to develop better communication with others, consider addressing all of these aspects that allow you to express yourself.
To build better communication with those around you, active listening is vital. People want to feel that they have truly been heard. One way to improve on ...
COMM114-060614-Communication in the Workplace
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How To Improve Communication in the Workplace
Communication in the workplace can be one of the most difficult parts of any given day. Since almost all departments, positions and duties require communicating, whether it is via phone, email or in person; you and your team must all be on the same page in order to communicate effectively. When communication breaks down, it will cause lower workplace morale and decrease productivity.
There are ways to improve workplace communication to provide more engaged employees, greater productivity, and higher workplace morale. By following these tips, you will begin to see a change in how your team communicates and an increase in productivity.
Tips to improve workplace communication:
By understanding behavioral communication styles, you ...
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Please share our website with your family, friends, and colleagues. We have added some social bookmarks to make this easy.
"Setting The Pace As The Leader In Customized Newsletters, Blogs, And Marketing Services!"
Sorrell Associates, LLC ~ Customized Marketing Service
Corporate Office: 24681 State Route 60, Warsaw, OH 43844 - 740-824-4842
Newsletter Manager Office: Oklahoma City, OK
Sorrell Associates, LLC owns these trademarks and service marks
NewsletterVille (SM) (TM)
A Newsletter Service (TM)
The EMail Newsletter (TM)
A Company Newsletter (TM)
The Newsletter Link (TM)
© Copyright Sorrell Associates, LLC all rights reserved worldwide.
© No part can be reproduced in any form without specific written consent from copyright holder(s).